1. What products do you offer on your website?
We offer a wide selection of premium bags for both men and women. Our collection includes backpacks, handbags, shoulder bags, and travel bags, all designed with quality craftsmanship and style in mind. We update our inventory regularly, so there’s always something new to explore.
2. How can I place an order on your website?
Placing an order is simple! Browse our collection and select the items you’d like to purchase. After choosing your products, go to your shopping cart, review your items, and proceed to checkout. You will need to provide your shipping details and choose a payment method. Once your order is confirmed, we will process it and send you an order confirmation email.
3. What payment methods do you accept?
We accept a variety of secure payment methods, including major credit and debit cards. For international customers, we also accept PayPal and other online payment options. All transactions are processed securely to ensure your information is protected.
4. How do I track my order?
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number on our website or the courier’s website to monitor the progress of your shipment.
5. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a 14-day return and exchange policy from the date of delivery. The item must be unused, in original condition, and with all tags attached. Please contact our customer service team through WhatsApp to initiate a return or exchange.
6. How long will it take for my order to arrive?
Shipping times vary depending on your location. Generally, orders within the same region are delivered within 5-7 business days. International orders may take a bit longer, usually between 10-15 business days. You’ll receive a tracking number to keep an eye on your order’s progress.
7. Do you offer international shipping?
Yes, we ship internationally. However, please note that shipping fees and delivery times may vary depending on your location. For international orders, customs duties or import taxes may apply and are the responsibility of the customer.
8. Can I change or cancel my order after it has been placed?
Once your order is confirmed, we begin processing it right away to ensure prompt delivery. If you need to make any changes or cancel your order, please contact us as soon as possible via WhatsApp. If your order has already been shipped, we may not be able to make changes, but we can guide you through the return process once it arrives.
9. How do I contact customer service?
Our customer service team is available to assist you via WhatsApp at +86 18850990558. We aim to respond to all inquiries promptly, typically within 24 hours during business days. Feel free to reach out to us if you have any questions or need assistance with your order.
10. Is my personal information secure on your website?
Absolutely. We take your privacy and security very seriously. All personal information provided during your shopping experience is securely encrypted. We do not share or sell your data to any third parties. For more information, please read our Privacy Policy.
11. Do you offer gift cards?
Currently, we do not offer gift cards, but this is something we may consider in the future. Stay tuned for updates!
12. Can I sign up for newsletters or promotions?
Yes! You can subscribe to our newsletter to receive the latest updates, promotions, and new arrivals directly in your inbox. Simply enter your email address at the bottom of our homepage to subscribe.